Release Notes

Released on July 2, 2025 ChatFactory Configuring Agent Activation Components & Settings – Through centralizing and providing flexible configuration options for agent...

Released on June 17, 2025 ChatFactory A Guided Experience Creation And Update Flow – This streamlined UX flow reduces the...

Released on June 5, 2025 ChatFactory Sales Representative Ability to Update Experiences – Sales reps can now update existing experiences....

Released on May 6, 2025 ChatFactory Edit AI-Suggested and Custom Topics – Easily edit topic names, descriptions, and questions in...

Released on April 23, 2025 We’re thrilled to bring you the Spring 2025 Launch, designed to help you spring into...

Released on November 20 and December 3, 2024 Protect Visitor Privacy with PII-Free Cookie Consent Options – PathFactory now offers...

Released on December 3, 2024 Winter Launch 2024 has arrived, bringing a flurry of exciting new features! From customizable templates...

Released October 8, 2024 New 6sense Cookie Lookup for Enhanced Visitor Identification – Starting with Release T, we’ve improved how...

Released September 24, 2024 Optimized Mobile Overlay for Templated Experiences Landing Pages – We’ve improved the mobile overlay display on...

Released September 10, 2024 Boost Visitor Engagement Using Content Tags on Playlists and Pages – Help your visitors find exactly...