Released on May 6, 2025
ChatFactory
Edit AI-Suggested and Custom Topics – Easily edit topic names, descriptions, and questions in one place for more control and to make topics more relevant to your goals.
Unified Management for AI and Custom Topics – Configure topics more efficiently through a unified interface for managing AI and custom topics. This new interface offers key capabilities such as searching for specific questions within a topic, deleting custom topics, hiding AI topics, and previewing topics directly in the configuration modal—all to streamline workflows.
Seamless Topic Switching – Enable visitors to switch between topics in ChatFactory while preserving context from their current conversation.
UX Improvements
Modify Spacing & Ability to Add Date Field to Collections and Smart Rules – Collections now have Smart Rules, including Asset Expiry Date, and Sitemap Last Updated date. Users can also select a date range for these filters to apply.
Webhooks
Add “First Page URL” to Session Event Fields – Get more automation and insights for decision-making through additional context for each visit, such as the experience or page URL, and any query string information. The “First Page URL” field addition to webhooks allows you to pass the full information of the visit to other systems (e.g., marketing automation platform).
Analytics & Reporting
“Downloads” Metric Added to Content Tables and Reporting – PathFactory Analytics’ content insights now include visitor downloads of content, a valuable engagement and intent signal.
Device Type Insights – Device Type insights in the Overview Analytics allow you to understand the medium that visitors are using to arrive at your content, as well as to segment down to each on all dashboards.
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