Testing Webhooks

Test a Form Capture Webhook

  1. Create a Form Capture Webhook.

  2. Create a form in the external system to which you want to send PathFactory engagement data.

  3. Enable our PathFactory standard form on one of the assets in a PathFactory content track.

  4. Engage with the PathFactory asset that has the form enabled and submit the form. 

  5. The engagement data will appear in the target form in the external system within 2 minutes after our standard form has been submitted. 

Test a Session Activity Webhook

  1. Create a Visitor Session Webhook.

  2. Create a form in the external system where you want to send PathFactory engagement data.

  3. Engage with one or more PathFactory content tracks you have built in your PathFactory install.

    Note
    Close the PathFactory content tracks after ending your engagement.
  4. The engagement data will appear in the target form in the external system after 30 minutes from the time you have finished engaging with the PathFactory content tracks. 

Note
Please note that if, after finishing your initial engagement with the content track(s) as outlined above, you subsequently engage again with any PathFactory content track you have in the same browser, this will reset the 30 minute time period needed for the data to appear in the external system form. The new time window will be 30 minutes after you have finished your subsequent engagement with the content tracks.  

Test a Visitor Activity Webhook

  1. Create a new Visitor Activity.

  2. Create a Visitor Activity Webhook.

  3. Create a form in the external system where you want to send PathFactory engagement data.

  4. Engage with one or more PathFactory content tracks you have built in your PathFactory install, ensuring that the criteria set in the visitor activity is fulfilled.

    Note
    Close the PathFactory content tracks after ending your engagement.
  5. The engagement data will appear in the target form in the external system after 30 minutes from the time you have finished engaging with the PathFactory content tracks. 

    Note
    Please note that if, after finishing your initial engagement with the content track(s) as outlined above, you subsequently engage again with any PathFactory content track you have in the same browser, this will reset the 30 minute time period needed for the data to appear in the external system form. The new time window will be 30 minutes after you have finished your subsequent engagement with the content tracks. 

Troubleshooting:
If your webhook isn’t working, run your callback URL through a site like web sniffer to make sure it’s responsive to GET requests. If there’s an issue, contact your developer to troubleshoot.

Updated on July 7, 2022

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