This article will go over how you can save your CSV with UTF-8 encoding before uploading the file to PathFactory. If you are getting an error stating “Invalid Encoding” when you have uploaded the CSV file, these steps will help you rectify the issue.
Saving on PC
The best application to edit your CSV template on Windows is Microsoft Excel.
Proceed to save the file as you would normally, but select the “Tools” option next to the Save button and select “Web Options”.
In Web Options, select the “Encoding” tab and then select UTF-8 in the “Save this Document as” dropdown menu.
Once you have selected UTF-8, select “OK” and proceed to save the file. It will be saved with UTF-8 encoding.
Saving on MacOS
The best application to edit your CSV template on MacOS is Numbers; this app can be downloaded for free from the App Store. Microsoft Excel on MacOS does not allow you to edit the encoding of the file. If you are unfamiliar with Numbers, feel free to edit the template with the application of your choice and then save the file with UTF-8 encoding in Numbers.
Once you have downloaded the template and filled in the necessary columns, select “File” > “Export To” > “CSV”.
Then, make sure that the format is set to CSV and the text encoding is set to UTF-8.
Select “Next”, which will take you to the menu where you can select the destination to export your file.
With the encoding set to UTF-8, you can upload the CSV file to PathFactory. If you are still having issues with the upload, please don’t hesitate to reach out to PathFactory Support!
Saving on Google
The best application to edit a CSV file here is in Google Sheets.
If you are unfamiliar with Google Sheets, feel free to edit the template with the application of your choice and then save the file with UTF-8 encoding in Numbers.
Once you have downloaded the template, open Google Sheets and edit the file there.