The ChatFactory Widget is a visually appealing, interactive AI-powered overlay that enhances visitor engagement on your Landing Page or website.

Behind the scenes is the AI-driven ChatFactory Agent, which intelligently handles interactions by analyzing visitor queries, recommending relevant content or products, and personalizing conversations in real time. This seamless integration of AI ensures a dynamic, tailored experience that keeps visitors engaged and helps guide them toward their goals.

These widgets can be customized to serve various purposes, including:

• Recommending related products or content.
• Assisting with customer support by answering visitor questions.
• Guiding users through onboarding or setup processes.

Note: While a single ChatFactory Agent can pair with multiple ChatFactory Widgets, each widget can be paired with only one agent.

How to Create and Configure the ChatFactory Widget

Note: Before starting, ensure you have a fully configured ChatFactory AI Agent ready to pair with the widget.

1. In ChatFactory, select the Widget tab as highlighted below.
   

   Widget tab

2. Click Create to start a new widget.
   

   Create a Widget

3. Follow the prompts to name the widget and select the agent. If editing an existing widget, use the dropdown.
   

   Widget dropdown menu

4. Your new widget appears in the Widget dropdown list.
5. To configure the widget, expand the Agent and Theme menus.
   

   Agent dropdown list

6. Customize the widget’s theme if needed.
   

   Widget Theme menu

7. Click Save to lock in your changes.

How to Embed the ChatFactory Widget on a Landing Page or Website

1. Open the widget and click Widget Script.
   

   Widget Script button

2. Click Copy Script in the window that opens.
   

   Copy Script button

3. Go to the External Code menu.
   

   External Code menu

4. Click Add External Code and paste the script.
   

   Add External Code window

5. Save your changes.
6. Go to a Templated Experience’s Landing Page Setup tab.
   

   Landing Page Setup tab

7. Select the External Code snippet and save changes.
   

   External Code field

8. Test the page to confirm the widget appears.
   

   Example of ChatFactory Widget on a Landing Page

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